Complaints Procedure

We constantly strive to provide a top quality service to all our patients occasionally however, events occur which cause patients to feel unhappy with our service. We always welcome patient feedback both good and bad as this helps us to know what we are doing well and where we could do better.

If you feel our service has not been satisfactory and you wish to make a complaint this should be done as soon as possible either verbally or in writing to the practice manager Mrs Kate Robinson. Any written complaints received will be acknowledged in writing within 2 working days. Following investigation a written reply will be sent within 10 working days of receipt of the original complaint.

If this does not resolve the matter to your satisfaction you may like to contact one of the following agencies for further help:

For Denplan registered patients:
Denplan’s Complaint Handling Team Tel: 0800 169 7220

For Private dental patients:
Dental Complaints Service.Tel no: 08456 120 540